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Return Policy

Return/Refund Policy

Hey there! We are here to help you with your returns

Although Ugees as a brand always strives to provide the highest quality products to its customers, if you wish to return the product, we are here to help you.

Return Process
  • Please raise a return request within 7 days from the date of delivery.
  • The return request will be generated through your account with Ugees. Login My Account My Orders View Orders Return
  • Once your request is submitted, you will be intimated through SMS or Email about the further process.
Refund Process
  • For prepaid orders, money will be refunded in the card/wallet used at the time of checkout.
  • For COD orders, Login My Account My Orders Add bank details
  • Your money will be refunded within 30 days from the date of return approval.

Please note:

  • We don't replace the product we only accept returns.
  • No return or any other claim will be acceptable or valid after the expiration of 7 days from the time of delivery of the product.
  • Our return policy applies only to products purchased from the company’s official website: For any damaged or faulty products purchased from a retail partner or other online sites, please contact them directly.

For any other query, write to us here


Free shipping on all prepaid orders. Orders will be shipped within 24 working hours of receipt.


We accept returns within 7 days from the date of delivery.

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Ugees is here to revolutionise the process of handwashing undergarments. We promise to provide high quality products that are safe for you and safe for nature.